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FAQs

Handy answers to common questions.

General

How does Hofy work?

Hofy has built the technology and logistics and supplier network to enable you to provide and manage subscription home offices for your remote teams globally, while remaining compliant with health and safety and tax regulations.

Hofy’s platform is your central management system for all things equipment related. Set budgets and equipment policies for your teams, audit equipment requests, issue DSE assessments, onboard new hires, arrange equipment collections for leavers etc.

Hofy handles the heavy lifting: the delivery and installation of equipment, onsite repairs and replacements, collections and redistribution of equipment etc.

What products do you offer?

Furniture, IT, peripherals and accessories. For example, ergonomic chairs, desks, laptops, monitors, keyboards, headsets, mice, printers, and accessories such as desk lamps, standing mats, screen mounts, desk risers, and more.

Our curated Webstore is designed to suit any desk-based profession and budget. For more information on our products, see home offices.


Is there a minimum order size?

No. Hofy allows you to order equipment as and when it’s required by your team and still access great prices. For example, when team members join or leave your organisation, or require replacement or upgraded home office equipment.

Compliance

Why is Hofy health and safety compliant?

Hofy only stocks ergonomic products which meet H&S standards for desk-based work. We offer a professional assembly service to mitigate the risk of employees injuring themselves during, or due to, poor equipment set-up.

We also offer H&S workstation assessments in-platform, which meet or exceed UK and EU Directive requirements (e.g. use of Display Screen Equipment).

Are your products compliant with fire safety regulations for domestic use?

Yes, including countries like the UK, which has particularly stringent fire safety requirements for home use (BS5852 Crib5).

We only work with furniture manufacturers that use foams and fabrics that meet these requirements.

Do you offer DSE assessments?

Yes. We offer workstation assessments that meet or exceed UK and EU Directive requirements, including requirements for work with Display Screen Equipment (DSE).

For more information on Hofy's DSE assessment, see DSE and ergonomics.

How does Hofy help with tax compliance?

Renting equipment through Hofy avoids the tax implications of gifting equipment to employees. 

 That’s because, if you gift equipment - either upon purchase or when an employee leaves your organisation - you may need to report it on the employee’s payroll and tax return that a gift of a certain value was given to the employee. Your employee may then face income tax and national insurance charges on the value of the equipment.

If you rent, Hofy owns the equipment for the duration of the rental and collects the equipment at the end of the contract. No payroll reporting duties. No tax risk.


Renting and purchasing

What are the advantages of renting equipment for remote workers, instead of purchasing?

Renting avoids the financial administration and risk that comes with purchasing equipment outright.

If you purchase equipment for remote workers, you first need to decide whether your business will own it, or whether it will be gifted to the employee. 

If you (the business) owns the equipment, you are responsible for tracking it on financial statements, maintaining and insuring it. You may also be liable for any accidents arising from the assembly or use of the equipment. 

If you gift the equipment to your employee, the tax authority may treat it as a cash gift to the employee. So you may need to track it on your payroll reporting, and there may be tax or national insurance charges on the equipment. 

Rental avoids all of these issues. Rental of equipment used exclusively for work can be treated as a business expense. You don’t have to report it in your financial statements, or in the employee's payroll. Hofy owns the equipment for the duration of the rental, so we're responsible for maintaining the equipment. This is why we offer a 10-business-day onsite repair or replacement promise.

How does Hofy’s Rent to Own policy work?

Hofy’s Rent to Own policy gives you the best of both worlds: rent, with the option to purchase and own items you wish to keep at the end of the minimum term.

That way, you can benefit from the convenience of a rental when the equipment is new and worth a lot, and the longevity of a purchase once the equipment has depreciated. This eliminates the financial reporting and tax implications of purchasing new.

Simply pay a small Option to Purchase fee, and the equipment is yours to keep.

What is the minimum rental term?

The minimum contract length is 6 months.

You can set your rental term to between 6 and 36 months.

When does my rental term start?

Rental terms start the day your equipment is delivered.

What happens at the end of my rental term?

You can extend your rental for as long as you need the equipment. Once it is no longer needed, we will recover all items.

Under Hofy’s Rent to Own policy, you can also purchase any equipment your team members wish to keep for a small fee.

What if a team member leaves before the end of the minimum contract term?

You can transfer a rental to another team member who may need the equipment.  

If the equipment is no longer needed, and is in good condition, you may qualify for >20% discount on the remaining rental agreement balance (subject to our Terms of Use).

Do I need to pay anything upfront?

Yes. You are required to pay 6 months upfront on 6 and 12 month contracts, and 12 months upfront on 24 and 36 month contracts. You’ll then pay nothing until month 7, or month 13 respectively.

Deliveries

How soon will my products arrive?

We stock most of the products in our catalogue. We commit to delivering orders within 10 working days, though in practice, over 85% of orders are delivered within 3 working days. 

For out-of-stock or customer design products, lead times can be anywhere from 1 to 6 weeks, depending on manufacturer lead times.

Which regions do you cover?

We cover the UK, mainland Europe and the United States as standard. However, we endeavour to provide global coverage for our customers.

Please get in touch if you have team members outside of these regions to discuss your options.

What type of business is Hofy for?

Do you work with large companies?

Yes. Hofy specialises in helping large organisations manage their remote workplaces across Europe. 

Hofy has an extensive supplier and logistics network, which means we can deploy up to 500 home offices per day to assist large and rapidly growing companies. 

We also work with small to medium-sized businesses.

What if team members only work 1-2 days per week from home?

No problem. Hofy provides a positive return on investment for team members who work from home very occasionally, say 1-2 days per month, as well as for those fully remote.

Employers have the same health and safety responsibilities for home workers as for any other workers, even if they only work from home occasionally. Hofy helps you track equipment and H&S workstation assessments for all employees, so you can meet your compliance obligations, without hassle.

What if I’ve already provided some equipment to my team members - do I still need to manually track that equipment?

No. Let us know what equipment your team members already have and we’ll help you upload this information to their profiles, so you have a central record for all your team members on the Hofy platform.

Do you cater to team members with special requirements?

Yes. Our webstore includes highly-adjustable chairs, desks, monitor arms and specialist keyboards and mice.

Can’t find something you need? Let us know and we’ll source it.

What if someone needs an ergonomist to review their set-up or provide guidance?

No problem. We can arrange for either a virtual or in-person appointment with a DSE-qualified ergonomist, including DSE assessment follow ups.

Service

Can you configure laptops?

Yes. We can assist with the configuration of rented laptops and mobile devices on request.

Do you offer onsite repairs?

Yes. All leased products are covered by our free onsite warranty. 

We will repair any products within 10 business days, or issue a replacement as soon as possible.

Are the products you provide new?

All input devices, such as mice, keyboards and headsets, are new.

For other product categories, we occasionally provide pre-loved products, but only when they are in impeccable ‘like-new’ condition.

If I upgrade to Hofy equipment, can you collect equipment that was previously provided by the company?

Yes. We can recover any company-owned laptops and return them to an agreed address, such as your HQ, for a small fee.

If you need help recovering other products, please contact the Hofy team.

Try Hofy for free today

Hofy is the fastest, easiest and most compliant way to answer all your business’ remote working needs.

We do it all, so that you can focus on what you do best.